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Morex Warranty Service Policy
DOA (Defective on Arrival)
DOA returns must be requested within 30 days of Morex invoice date.
Morex shall be entitled, at its sole discretion, to decide how DOA product claims are to be replaced with a brand new product or return for credit on original invoice price.
DOA products must be returned with all original packaging and accessories.
RMA returned products shall be repaired; replaced with similar or refurbished products; or credited with current market value, determined at Morex sole discretion after receipt of returned products.
The replacement product/part assumes the remaining warranty of the original unit or ninety (90) days from the date of replacement or repair, whichever provides longer coverage. Any parts or product replaced under this Limited Warranty will become the property of Morex Solution Products
Mondeo series and Bare System should be returned bare for service. Morex has the right to reject/refuse service for any bare system with a CPU, memory, HDD drive and/or any other components than bare system sold by Morex.
However, Bare System should be returned components only (Motherboard, Power Supply) for repair, swap service. Reject / Refuse to Repair
Notwithstanding the above, the limited warranty does not cover the following damage, deterioration, malfunction and problems that result from:
• Improper transportation or packing during the return of products to Morex or an Morex authorized service providers.
• Modification of Morex products without Morex・s written approval.
• Use of the product for any purpose other than its normal intended use, or other product misuse, abuse, or negligence;
• The use of parts not sold by Morex
• Service by anyone other than Morex or an Morex・s authorized service provider.
• Improper exposure to an environment (including excessive temperature or humidity).
• Failure to follow product instructions or Morex・s technical suggestion.
• Any other cause which does not relate to a product defect.
• Products for which don・t follow Morex・s payment issue.
• Removing or altering factory applied serial number from the product.
• No RMA number marked on the outside of carton.
• No application to RMA number from Morex or Morex・s authorized service providers Shipping Cost
1. BuyerS should cover all the shipping costs, and assume all risks of loss for Product shipments from distributor to Morex.
2. Morex will cover all the shipping costs for shipment from Morex to distributors and Morex shall assume all risks of loss or damage during the transit.
3. In all cases, all custom duties, tariffs, and costs associated with international customs clearance, and import duties, imposed on product shipments outside of the Republic of China ( Taiwan ) shall be paid for by the Distributor, including but not limited to, shipments of defective products to Morex. By contrast, all custom duties, and costs associated with Republic of China ( Taiwan ) custom clearance, and Taiwan import duties will be paid for by Morex, including but not limited to, shipments of repaired or replaced Products. Packing Requirements
1. A authorized Morex RMA number must be clearly marked on the outside of all returned packages ( cartons ).
2. The approved RMA Request Form should be attached in every shipment, like s packing list, the returned goods must match with the attached packing list.
3. Returned products must be packaged properly to avoid any shipping damages. The shipper should take the responsibility for any damage and loss of returned goods during transportation.
4. DOA ( Defective on Arrival ) products must be returned with all original packaging and accessories.
5. Morex RMA number is valid for 30 days from the date of RMA number issued
PLEASE DOWNLOAD THE RMA REQUEST FORM AND GET AUTHORIZED RMA NUMBER FROM MOREX SALES WINDOW AND FOLLOW THEIR INSTRUCTIONS TO RUN MOREX RMA PROCESSES. Download:
RMA Request Form ( 2005 New Version ).xls
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